Refund policy

Returns & Refunds

Most EAΠTO physical products are created especially for you using a print-on-demand production process. Because these products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact EAΠTO Customer Service within 30 days of delivery. Include your order number and photographs clearly showing the issue and, when applicable, the packaging. We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost.

Please contact EAΠTO directly regarding order issues. Customers should not return products directly to our production or fulfillment partners unless instructed to do so by EAΠTO.

Digital Products

Digital products, including eBooks and downloadable content, are final sale once delivered and are not eligible for return or refund. If you experience a technical problem accessing or downloading your purchase, please contact EAΠTO Customer Service and we will work to resolve the issue. This does not limit any rights you may have under applicable law.

Cancellations

Orders for made-to-order products may only be canceled before production or fulfillment begins. Because production can begin shortly after an order is placed, cancellation requests are not guaranteed. Please contact EAΠTO Customer Service as soon as possible if you need to request a cancellation.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

For questions about an order, return, refund, damaged item, or digital purchase, please contact EAΠTO Customer Service at service@eapto.com.