Shipping policy

Shipping Policy

EAΠTO works with professional production and fulfillment partners to create and ship our made-to-order physical products. This allows each item to be produced specifically for your order.

Processing and Production

Most EAΠTO physical products are made to order. Please allow time for your product to be produced before it ships. Production times vary by product, availability, fulfillment location, and order volume.

Production time is separate from shipping/transit time.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout based on the products in your order and delivery destination.

Promotional or free-shipping offers, when available, are subject to the conditions displayed at checkout.

Delivery Estimates

Delivery times shown at checkout are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery may be affected by production time, carrier delays, weather, holidays, order volume, or other circumstances outside EAΠTO's reasonable control.

Multiple Shipments

Products within the same order may be produced at different facilities or require different fulfillment methods. As a result, an order containing multiple products may arrive in more than one shipment and on different dates.

When available, tracking information will be provided for individual shipments.

Tracking

Once an eligible order ships, tracking information will generally be provided using the contact information supplied with your order. Tracking availability and update frequency depend on the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact EAΠTO Customer Service as soon as possible if you discover an address error. Because made-to-order products may enter production or fulfillment quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Lost, Damaged, or Incorrect Orders

If an order appears to be lost in transit or arrives damaged, defective, or incorrect, please contact EAΠTO Customer Service promptly. Include your order number and any relevant photographs or tracking information so we can investigate and determine the appropriate resolution.

Please contact EAΠTO rather than returning an item directly to a production or fulfillment partner unless we specifically instruct you to do so.

Digital Products

Digital products, including eBooks and downloadable content, do not require shipping. Digital purchases are delivered electronically according to the instructions provided during or following checkout.

Shipping Availability

EAΠTO currently accepts online orders for delivery within the United States. Available destinations may change as we expand our shipping markets.

Contact Us

For shipping or delivery questions, contact EAΠTO Customer Service at service@eapto.com and include your order number when applicable.